Suhail Footwears

Payment Policy

Payment Policy

Effective Date: 29 September 2026

At Suhail Footwears, we aim to provide a safe, simple and convenient payment experience for all our customers.

1. Available Payment Methods

Depending on availability at the time of checkout, we may accept:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Other online payment methods supported by our payment service provider
  • Cash on Delivery (COD), where available

The payment options available for a particular order will be displayed during checkout.

2. Online Payments

For online payments, customers will be redirected to the applicable secure payment gateway or payment interface.

Suhail Footwears does not directly store customers' complete card details, such as full card numbers, CVV or banking passwords. Payment information is processed through the applicable payment service provider.

3. Payment Confirmation

An order will normally be considered successfully placed only after the payment is successfully received or the order is confirmed under the applicable payment method.

If the payment is deducted from your account but the order is not successfully confirmed, please contact us with the relevant transaction details. We will check the payment status and assist you accordingly.

4. Cash on Delivery

COD may be available for selected products, locations and orders. Availability of COD may depend on courier service, delivery location, product and other applicable conditions.

The customer must pay the applicable order amount to the delivery partner at the time of delivery.

5. Pricing and Additional Charges

The final payable amount will be displayed at checkout before the order is placed.

Where applicable, the final amount may include product price, delivery/shipping charges, taxes and other applicable charges. Any applicable charges will be communicated to the customer before order confirmation.

6. Failed or Pending Transactions

If a payment shows as failed, pending or unsuccessful, please do not place multiple orders immediately.

First, check your bank/payment app for the transaction status. If money has been deducted but the order has not been confirmed, contact us with:

  • Order ID, if available
  • Transaction/reference ID
  • Date and approximate time of payment
  • Screenshot of the payment status, if required

We will verify the transaction and take appropriate action.

7. Refunds for Successful Payments

Where a refund is applicable under our Return & Refund Policy, the refund will generally be processed through the original payment method or by another suitable method, as applicable.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

8. Cancellation and Refund

Orders may be cancelled subject to our Cancellation Policy and the status of the order.

If an eligible prepaid order is cancelled or refunded, the applicable amount will be refunded according to our refund terms.

9. Payment Security

Customers should never share their OTP, UPI PIN, card PIN, CVV, password or other confidential banking information with anyone claiming to represent Suhail Footwears.

Suhail Footwears will not ask customers to disclose their confidential payment credentials over phone, WhatsApp, email or social media.

10. Contact Us

For payment-related questions or issues, please contact us:

Suhail Footwears
šŸ“§ Email: suhailfootwears@gmail.com
šŸ“ž Phone: +91 9278039237
šŸ“ Address: Uttari Kajiyana, Bindki, Fatehpur, Uttar Pradesh ā€“ 212635

This Payment Policy may be updated from time to time to reflect changes in payment methods, services or applicable requirements.